Digital Technology Implementation

Accelerating growth with a technology-focused and agnostic mindset

Digital adoption is changing the world in which we live and work. New technologies are creating new opportunities and new customers.

Digital transformation is enabled by technology, but its success is dependent on culture, mindset and ability to adopt change. It means driving change to grow an organization’s business and operating models and using high volumes of data to predict, influence and respond to customer behaviour.

We believe in “Software can’t deliver what you want”. It’s our experienced team with a technology-agnostic mindset and problem-solving skills who can deliver change.

Cleverex collaborates with you to develop enriching experiences through business & technological change. Together, we reimagine and create solutions to revolutionize industries and build resilience to deal with any unknown. We focus on solving critical challenges and bringing agility, efficiency and growth through Digital Governance.

Our ability to create rapid prototypes enables businesses to adopt a Lean Start-up culture and test it before investing.

1. Digital Technology Maturity Assessment

Digital Technologies have given companies the opportunity to accelerate the speed and quality of their service and product deliveries. However, constantly evolving technologies and business demands requires constant changes and transformation of organizations and their business models. Unfortunately, most SMEs and many large enterprises are finding it difficult to keep up with the pace and determine the relevance of changing technology for their businesses, doing cost vs benefit analysis. Not all organizations have taken advantage of technological advances; for some, the changes have resulted in business failure.

Making the right choices at the right time can only be achieved through accurate baselining of current technology maturity. Constantly measuring the technology maturity is necessary for organizations to know where the shortfalls are and the opportunities for improvement.

Cleverex experienced team with a proven assessment framework and methodology assists its customers in baselining current Digital Transformation Adoption levels. We carefully look at the Customer Experience,Operational processes, technology landscape, Organisational Culture, and Change Management. We assess them with respect to your Vision, Strategy & Goals.

Cleverex uses different methods to collate data, and the information gathered is fair and reliable. The maturity assessment consists of the following methods:

The assessment is a highly collaborative process between various departments, resulting in more engagement company-wide as different departments exchange ideas and solutions for digital transformation.

Analyse your data and plan implementation After gathering data from the Digital Maturity Assessment survey, it’s important to establish the current digital maturity levels and to strategically plot your target maturity levels. These need to be aligned with your overall business strategy, business model, and operating model.

Using these survey results will enable you to drive action and initiate digital transformation inside your organisation so you can start delighting your customers and delivering the best digital experience possible.

2. Technology Implementation

The introduction of new technologies is imperative for all organizations to stay relevant and avoid competitive obsolescence. Key challenges for new technology implementations are:

Picking the right technology

Technology unknowns due to several unproven

Co-create drafts of ideal experiences, validate with tech teams.

Lack of skills and experience

Difficulty in accurate budgeting

We understand these challenges, and working with you as a trusted IT partner to help you is the best way to implement new technology successfully. At Cleverex, we take a proven approach to helping our customers get their new IT up and running to make them a success.

1 – Plan:

The secret to smooth Execution is solid planning. Our unique method of Destructive and Constructive workshops with all key stakeholders helps identify all unknowns and potential bottlenecks. This enables structuring implementation methodology, potential Risks, Issues & mitigations, stakeholder expectation management, project schedule and resource loading aligned to outcomes and deliverables.

2 – Design:

In this phase, we map business benefits to requirements and solutions. The idea is to ensure a solution is fit for the purpose. It also needs to align with organizational processes, people and culture. These areas need to influence the design stage.

Cleverex experienced staff work closely to ensure the alignment of goals, aspirations and technology needs. Using their significant experience working with similar companies, they can design a solution that matches your specific needs.

3 – Implementation:

Robust planning and Design clarity enable our engineering teams to have a sharp focus on Execution. The governance team ensures compliance with delivery timelines, quality, budget and business benefits realization. All moving parts, risks, issues anddependencies are tracked critically through Cleverex-designed templates and processes. Teams are highly motivated by using our culture, celebrating small wins and collective intelligence to address any bottleneck.

All stakeholders are encouraged and aligned to various milestones to ensure early detection of misalignments, providing visibility for adoption and smooth rollout.

4 – Rollout & Support:

Rollout requires discipline and planning to ensure No or minimum disruption to Business and customers. It involves several activities which need to be coordinated across various stakeholders within Business and technology. Pilot or phase rollout is our preferred option.

Businesses own post rollout into production, and hence any bugs and enhancements are managed through support processes which are mostly ITIL driven. Depending upon the criticality, Cleverex provides various support models such as Gold, Silver, and Bronze. For most of our engagements, the project team provide warranty support for 1st 30 days. Thenthe project team hands it over to the Operations team.

3. Web Application, Mobile Application, UI/UX Design, Analytics

At Cleverex, we believe in developing a Technology Agnostic mindset. The idea is to solve the problem, and technology is just an enabler. Our approach is to go for technology that can address requirements or problems efficiently rather than using the technology based on what skills are available currently.

While learning and adopting new technologies is a natural processfor us, we have mastered the following technologies based on various projects.

4. SDLC Services

Cleverex understands Digital technology project implementations are getting complex due to many unknowns and moving parts, such as,

Cleverex’s Enterprise Software Solutions approach is holistic, using Agile Methodologies and a Humanistic approach. We understand that a careful balancing act is required between using Governance processes, Tools (like JIRA, Monday etc.) and motivated techies.

With our extensive experience, we understand that building software for enterprises requires a larger view beyond technology – understanding the domain, processes, roadmaps of the Program, compliances and much more…

5. End-to-end Project Delivery

As an E2E owner, we ensure projects are balanced between Scope, Schedule, Quality, Cost and Stakeholder Satisfaction, including the delivery team.

Following the project, health indicators are designed, monitored, actioned and communicated to relevant stakeholders: